Legal
Refund policy
When you get money back, how much, and how to ask. Part of the terms of service. Last updated 10 September 2026.
The short version
You pay US$3.00 per product page for the first 500 pages of an order, and US$2.50 per page after that. If we do not deliver a product you paid for, you get that product's price back. A problem with delivered work must be reported within 7 days of delivery. After that, no refund is given for delivered work.
How much
Refunds are counted in product pages, the same unit you are charged in. A product page is one product, however many variation rows it has, and it is refunded at the price you paid for it. There is no fee for a refund and we deduct nothing of our own.
When you get money back
| What happened | What you get |
|---|---|
| You chose to leave a product out because a field would not fit the marketplace's length limit (terms, section 5). | That product's price, refunded automatically with your delivery. No request needed. |
| Our quality check refused a product: a number did not match your original, the local-language share was too low, or the repair failed (terms, section 6). | That product's price, refunded automatically with your delivery. You receive the product back, untouched, in a second file. |
| You cancel before translation starts. | A full refund. Once translation has started, an order cannot be cancelled, but the two rows above still apply. |
| Your payment arrived after your unpaid file was deleted (we hold an unpaid file for 5 days). | Your choice: a full refund, or upload the same file again and we translate it for the payment already made. |
| A delivered product has a defect in our work: a number, brand name, model number or SKU was changed; HTML was broken; a field we should have translated was left untranslated; or the local-language share is below the marketplace's rule by our published measure. Reported within 7 days of delivery. | We fix it free. If we cannot fix it, that product's price is refunded. |
| We cancel an order, or cannot deliver it, after you paid. | Everything we did not deliver is refunded. |
When you do not
- More than 7 days after delivery. No refund is given for delivered work after 7 days, for any reason. Delivered files are deleted at that point, and we cannot examine a file we no longer hold.
- What a marketplace decides. A listing removed, rejected, penalised or ranked by a marketplace, a marketplace measuring language differently from us, or a change in its rules, unless it was caused by a defect in our work that you reported within 7 days.
- A product you chose to have shortened to fit a length limit. You accepted that the shortened wording may be less precise than your original.
- Wording you would have phrased differently, where the translation is accurate and passes the checks above.
- Problems in your source file: a file from a marketplace or country other than the one you declared, errors in your original text, or fields already over the limit before translation.
- The quote and the free sample cost nothing, so there is nothing to refund.
The 7-day limit applies to work we delivered. Money paid for work we never delivered, in the third, fourth and sixth rows above, is always returned.
How to ask
Email hello@producttranslator.com within 7 days of delivery. Give your payment reference, the products concerned, and what is wrong. We reply within 3 business days.
How you are paid
We refund to the account or payment method you paid from, in the currency you paid, within 14 days of agreeing the refund. Refunds made automatically with a delivery are sent within 14 days of that delivery. We send the full amount for the products concerned. Charges your own bank or payment provider makes for receiving it are outside our control.
QUIKFORGE LIMITED, Hong Kong. This policy is written in English; if we publish it in another language, the English version controls.